Exception Handling in Process Control

Overview

Exception Handling is very important in a change management process to identify if the process has an interruption and handle them by correcting the situation. In XCM exception handling is triggered when required customization is missing for controlling the process, or when no agent is found for a given process step. In such cases, the exception handling mechanism automatically creates a task for the administrator defined in BRF+.

Steps to handle process exception

Process Exception is triggered when the system detects missing customization for the next status, or when the Task ID is not available during process execution.

1. When this occurs, the system automatically raises a Process Exception dialog task.
2. If the next status is missing in BRF+ or the relevant customizing entries are incomplete, the Handle Process Exception task is created and assigned to the administrator defined in BRF+. This allows the administrator to review and correct the missing configuration.
3. Once the necessary customization is corrected, the administrator can approve the dialog task.
4. Upon approval, the process resumes and continues to the next valid status.
5. Until the customization is corrected, the Process Exception dialog task will continue to be generated each time the issue is encountered.

Steps to handle No Agent Exception

No Agent Exception is triggered when the system detects that no agent is maintained for a specific team function.
Previously, when no agent was maintained, the Change Request (CR) would result in an error, and users had to create a new CR to proceed further. With the introduction of Exception Handling, it is now possible to correct the missing agent and continue the workflow without restarting the process.

1. This exception is triggered automatically whenever no agent is found.
2. When this occurs, the system creates a No Agent Exception dialog task and assigns it to the administrator defined in BRF+. This allows the administrator to review and add the missing agent in the Teams and Responsibilities configuration.
3. Once the required agent is added in Teams and Responsibilities, the workflow automatically sends a work item to the newly maintained agent, allowing the process to continue.
4. Until the necessary agent is maintained, the No Agent Exception dialog task will continue to be generated each time the issue is encountered.

See Also

IMG Customization

Keywords

Process Exception, No Agent Exception

Prerequisites

1. Kindly create the necessary Task ID related to the Process exception. please refer to IMG Customization steps to create task ID.
2. For the decision table of BRF+ to be available, please refer to BRF+ Generation - Process Control