BRF Customization

General Information

A new BRF+ decision table is automatically generated under the Process Control BRF+ generation to maintain the list of administrators.
Whenever an exception occurs, the system creates a dialog task and routes it to the administrator maintained in this decision table for further action

How to maintain the BRF+ Rules:

Below is an example of the BRF+ decision table maintained for Exception handling.

• 1st row – No Agent Exception Handling
  This entry is triggered when no agent is found for a specific team function. The system raises a No Agent Exception and creates a dialog task for the administrator maintained in this decision table.
• 2nd row – Process Exception (Missing Next Status)
  This entry is triggered when the system cannot determine a valid next status. In such cases, a Process Exception is raised and routed to the designated administrator for correction of the missing or incorrect customization.
• 3rd row – Process Exception (Missing Task ID)
  This entry is triggered when the task corresponding to a particular status is missing. The system raises a Process Exception and creates a dialog task for the responsible administrator to review and resolve the configuration issue.

Keywords

Exception handling, No agent exception, Process exception, No task defined