Agent Determination Dynamically
Overview
Agents for the process route tasks are determined based on the Teams and Responsibility Hierarchy configured in the system. The logic follows a top-down search approach.
Agent Determination Algorithm
The following logic is part of the standard functionality and is utilized within XCM to identify and retrieve team members based on specified team types and responsibility attributes:
- XCM eXtends the standard agent determination logic by retrieving all teams within a hierarchy according to their defined team types and responsibility attributes.
- This approach ensures that, for each root team, only appropriate team members from relevant leaf teams are considered—enabling accurate responsibility mapping across various change record types.
See Also
Set Up Teams and Responsibility Management for Change Record for the steps to maintain the required configuration and create teams
Keywords
Business Parameter, Hierarchy, Sub team, Super team
Prerequisites
Set Up Teams and Responsibility Management for Change Record